Dubai Customs’ Jawab service, an artificial intelligence communication service which connects Dubai Customs with its clients through social media platforms recorded 70 per cent increase in response rate during the last three months.

Jawab service helps provide clients with accurate replies to their different enquiries through instant chatting.

Ahmed Mahboob Musabih, director, Dubai Customs, said: “We are happy to have launched this smart service as part of our vision of becoming the leading customs administration supporting legitimate trade and adopting the latest applications and provide our clients with 7 star services following the vision of Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister and Ruler of Dubai. Jawab service attends to clients’ enquiries and enable them to contact relevant departments.”

“It is very easy and convenient to use and is reminiscent of our attitude and vision as the first 100 per cent smart government department, so we will keep on developing it to attain even higher levels of client,” he added.

Younis Othman, director of IT Department said: “The new service features a virtual officer respond to clients enquires 24/7 without any human intervention through Dubai Customs accounts on Facebook and Twitter. Clients are happy to deal with us through this convenient service. We have plans in place to follow up and make sure that the service is adding value to our interaction with our esteemed clients.” – TradeArabia News Service